Thank you for using the Frequently Asked Questions page. Your questions are important to us. Please use the Email Us on the right side of each page to ask your questions and/or comments for a quick response. Or you may write us at: A Special Moment Gifts, P.O. Box 7674, Helena, Mt 59604. Thank You.
Product measurements may not be exact. Sizes shown are close approximations. Photographs are of the products available at the time and may be updated, or models of equal or better value may be substituted. Product depictions on packaging may vary slightly from the actual product because of updating, or because several models of a product are packaged in one style box. Prices and items are preiodically subject to change. We reserve the right to correct typgraphical, descriptive and photographic errors.
WHAT ARE THE PRODUCTS MADE OF?
Is a name used for polyresin. It is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, HOWEVER, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.
White clay with bone ash added. Bone ash content must be at least 25% by U.S. guidelines. Fired at 1800 degrees, The translucent material is finished with a glaze or underglaze (Matte). Lighter, stronger, more expensive then porcelain.
Capiz is a large, thin translucent shell found in the Philippines coastal waters.
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Cubic Zirconia are very hard to distinguish from diamonds: sometimes a jewelers loop will be needed to see the difference.
Extremely hard, highly refractive colorless or white crystalline of carbon, Diamonds, like all gemstones are judged in terms of Carats, or weight (different from Karats, as in gold purity).
A magnesia-rich sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look.
Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones, Gemstones are priced and graded by Carat weight.
The ultimate precious metal, Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity: in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10 K is the legal minimum of Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Gypsum is a white mineral which is usually used to make Plaster of Paris.
To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.
Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency.
Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees, finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss: underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the items are "cooked" for six hours at 800 degrees.
To qualify as "Sterling" a given piece must be composed of at least 92.5% pure silver.
White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwaves and conventional ovens.
Return Policy for broken or defective items
If an item reaches you in less then satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and/or receiving a replacement item. You must contact us within 7 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the " Contact US" link. There are no returns on catalogs or imprinted items.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings, or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
PLEASE CONTACT US FOR RETURN AUTHORIZATION BEFORE RETURNING MERCHANDISE.
Is there a Product Guarantee?
Yes, We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet thes requirements, please contact us. Certain items may have an additional warranty from the manufacturer. If this is the case, it will be stated in the description. Please contact us for aurthorization before returning any items.